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TERMS OF USE

Intro

“www.therosae.com" is an online shopping store selling products via the Internet (the "Site") owned limited company under the name "THEROS SA", based in Athens, 111-113 Adrianou Street, 10558 Plaka, with A.M.S. 800529710, General Electronic Commercial Registry 127702301000 and Tax Office Athens, telephone number: 210 3253741, email: info@therosae.com. (Hereinafter the "Company").
Navigation and any use of this Website constitutes full acceptance by the User of the terms of use and sale below and waiver of any such claim. If someone does not agree with the following conditions, it must refrain from navigation and use of the Site and any transaction via the Company store. These terms of use may be modified at any time without notice, and therefore the visitors / users have to periodically check whether changes have been made. The use of the Website after their introduction is deemed as acceptance of the Terms of Use, as amended.

General Terms

The Company reserves the right to add, amend and / or at any time remove any item and / or information on the Site and to discontinue temporarily or permanently, some or all of its services without notice at its own discretion. Eventual annulment of some of the terms of the present document does not render void of the rest. Failure by Company to exercise the rights from the present terms does not imply resignation from these rights.
Contracts through the online store compiled in Greek language.

Information and Products Offered

Company is committed to accuracy, truth and completeness of the information listed in the online shop, as regards the identity of the company and the services provided through the online store transactions. The Company, in the context of good faith is not responsible and is not bound by features, photos and product prices made in error when importing and/or updating the characteristics and/or the price of a product. In the context of good faith and for the protection of the users, in the case of a customer doubting or finding out that a product is offered at an extremely low or high price in relation to its market value and before submitting his order, he should contact the company by filling in the contact form and inform of its doubts or findings. The Company reserves the right to cancel such an order and inform the customer about the correct price of the product.

Limitation of Liability

The Company in the framework of its transactions of the online store is neither responsible nor liable to compensate for any damage or loss resulting from the cancellation of orders, their non-execution or the delay in their execution, for any reason. It does not guarantee the availability of the products displayed on the online store, but it updates the customer concerned on the basis of the available information about the availability or unavailability of the products and undertakes, in the event of a change in the data, to inform customers in good time about the unavailability, in which case it bears no further responsibility.  The content of the online store (e.g. information, names, photographs, displays), the products and services made available via our website are provided “exactly as they are”.  Under no circumstances shall the Company bear any civil or criminal liability for any damages, (incidental, special, or consequential, which indicatively but not restrictively,  alternatively and/or cumulatively, constitute loss of profits, data, revenues, compensation etc.) that a visitor of the online store or a third party may suffer due to causes related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information provided by him and/or any non-allowed interventions of third parties on products and/or services and/or information made available through him.

Copyright 

All the content of the online store including distinctive marks, trademarks, images, graphics, photographs, designs, texts etc., constitute intellectual property of the Company or intellectual property of third parties for which the Company has received permission to use for its own exclusive needs and for the operation of the online store.  Any copy, transfer or work produced based on their content or misleading the public in relation to the true provider of the online store is prohibited.  The reproduction, republication, uploading, communication, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is allowed only after the previous written consent of the Company or any other holder of the copyright.  Names, pictures, logos and distinctive marks presented and describing the online store with the trade mark therosae or the products or services of the Company or third parties are property of the Company or third parties respectively and are protected by the relevant law on trade marks. Their use by the online store does in no way give permission or right for their use by third parties.

 

Users Responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store in compliance with the law and in accordance with good faith and transaction ethics rules.
Users are obliged not to use the online store with the therosae trade mark for:
–    Sending, publishing, emailing or transmitting in any other manner any content that is illegal for any reason, causes illegal infringement and damage to the COMPANY or any third party or violates confidentiality or the private information of any person
–    Sending, publishing, e-mailing or transmitting in any other manner any content that insults public morality, social values, minority etc.
–    Sending, publishing emailing or transmitting in any other manner any content that the users have no right to transmit in accordance with the law or the contracts in force (such as internal information, property and confidential information acquired or revealed as part of labour relations or that are covered by confidentiality agreements).
–    Sending, publishing, emailing or transmitting in any other manner any content that violates any patent, trademark, trade secret, copyright or other third party property rights of all kinds.
–    Sending, publishing, emailing or transmitting in any other manner any material that contains software viruses or any other codes, files or programs that have been designed to interrupt, cause damage or destroy the operational equipment of any software or hardware.
–    Violating intentionally or unintentionally the legislation or the provisions in force.
–    Harassing any third party in any manner
–    Collecting or storing personal data about other users.

The company provides users with a non-exclusive, non-transferable, personal, limited right to access, use and display this site and the content data in accordance with these terms and the applicable provisions of the Law. The use of the Website is the sole responsibility and risk of the User.
The license cannot be considered a transfer of title on the Website and its content, and however did not grant the user the right to modify, public reproduction, distribution of the Website, or any other use, without special permission of the Company.

Protecting personal information

Your personal data protection is our primary concern. We recognize the significance of the information related to you and your preferences, for this reason we apply the most appropriate management practices.

Once you create an account in our website, the information you enter is saved in our database (name, surname, e-mail, location and contact information and other fields relevant to your preferences). Sensitive personal data regarding your credit or debit cards are not stored in our database in any way. You always submit them to the web interface of the cooperative bank and they are only used for a specific transaction. In case of future orders, you will be asked to resubmit your payment data. Your personal data are securely stored in our database servers. Access to them is exclusively permitted to authorized personnel for handling the transactions and proceed with necessary interaction with our online system. We do not communicate your personal data to third parties in any case.

In the context of our online store proper operation, as well as of the provided services proper individualization, additionally to the above mentioned personal data, we occasionally track your internet “footprints” (IP address, hostname, website activity and ordering history). You may also receive contemporary cookies in order for us to improve our website functionalities and acquire reliable statistics. Along with our company’s internal statistics system, Google Analytics application contributes to its collection. Learn more about Google Analytics privacy policy here: https://policies.google.com/privacy

Our registered members may receive e-mails from our staff. This communication may involve commercial issues (clarifications or updates of a particular order). Furthermore you may occasionally receive special promotion services according to your preferences. Any time you wish, you can unsubscribe from these updates by following the unsubscribe link accompanying every communication, in a quick and easy way.

Any time you wish, you can exercise your fundamental ‘right to oblivion’. In our website, after logging into your account, you can delete your account along with your personal data. At the same time, you can edit and change your personal data, download a copy of your data in a human-readable format and a copy for transfer to another application or website. Use all these features as you wish and always with caution and personal responsibility. Protecting your personal data is also your own obligation, so you are kindly requested to take special care to avoid unauthorized access.

Before completing the checkout procedure, you are clearly informed about the exact transaction cost in full detail. With the completion of the order and its execution by our sales department, the account department issues the invoice. This is an official document of public interest, so any request for document data cancellation or alteration must be sufficiently justified by an objective reason. At the same time, while using our online store, you are committed to act in good faith. Our business reserves the right to act properly to prevent or suppress any malicious activity connected with the website or the transactions. The protection of your personal data must comply with the current national legislation and the legal demands regarding public interest.

We make any possible effort to avoid unauthorized access or personal data loss. We apply the proper security standards and we regularly carry out all the necessary proactive technical inspections with interventions and upgrades when necessary. In the unlikely event that a problem with your personal data arises, our legal department will promptly notify you to take the appropriate actions in order to protect them and avoid any adverse effects.

Links to this Website

The links included on the online store lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses etc.  These websites are not under the control of the COMPANY and the COMPANY bears no responsibility whatsoever for the content of any such website or any link included in an associated website or any changes or updates to such websites.  The COMPANY shall not be liable for internet broadcastings or for any form of transmission taken from any linked website.  The COMPANY provides these links on its online store only to facilitate the use of the online store, their use is not compulsory for any visitor/customer and the fact that they are included on the online store does not imply that the COMPANY approves of or accepts their content.

Prices Policy

The online store of the COMPANY reserves the right to change the prices without any prior notice to the customers. Price changes do not affect orders already registered.

Right of withdrawal, return, replacement

Wrong or defective product
In the event that the customer discovers that the product is wrong or defective, he/she should immediately contact us at esales@therosae.com and state whether he/she wants a refund or replacement of the product. The company will examine the claim of return and we will contact him/her to let him/her know of the process that should be followed. All products are returned to the Company at the expense of the customer. In the case of verification that the product is defective or incorrect, the Company will replace the product with the same or equivalent (if the selected product is no longer available), unless the customer wishes a refund. In the case of replacement, the Company sends the product to the customer at no extra cost and refunds the costs he/she has paid for the return of the defective or incorrect product. In the case of a refund, the Company returns to the customer the value of the product and the shipping and return costs.

Broken product

Shipments in Greece

The order must be checked by the recipient on the same day as the receipt of the order. If it is found that the item you received is broken, please let us know immediately. At the same time, you will need to call ACS to pick up the broken item in its original packaging with everything it contained (packaging materials and item). Attention: If your order contains many items and at least one of them is broken, the entire order must be returned to ACS along with the items that are not broken, in their original packaging.

Right of withdrawal
The customer reserves the right to withdraw without giving any reason within 14 calendar days, beginning from the reception of the order. In that case the customer must return the product or products intact in their original condition and has to pay the direct cost of returning the goods. The customer reserves also the right to withdraw in the case that he/she does not receive the order within 30 days from the approval.
In case of withdrawal for any reason, the customer will be refunded of the price paid within thirty (30) calendar days unless he/she prefers to replace the returned product with another, so in that case the amount is compensated.

The Company accepts returns of all kinds within 14 days from delivery, by filling out a form inside the package, provided that the products are clean, without breakage, unused and in original condition with any tags they had on upon receiving them. The buyer has the responsibility for the safe return of the products. The Company has no liability for any products that may be lost or destroyed upon return. In any case it is recommended that the customer keeps the documentary evidence of dispatch.

Methods of Payment

You can place your order using one of the following payment methods:

1.Cash on delivery (Only for orders within Greece)

-Free for pickup at our store
-You can pay upon the delivery of your order to your location with the extra cost οf 2.45€ for orders under 50€. For orders over 50€ the cash on delivery cost is free. Payment is made to the courier’s personnel.
-You cannot pay the amount of the order upon delivery to your location for orders outside Greece.

2.Pay with credit card, debit card, prepaid card

Our online store accepts payments with credit cards, debit cards or prepaid cards of Visa, Mastercard, Maestro, American Express,Diners and Discover. Unfortunately, we do not accept installment payments. All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank which uses TLS 1.2 encryption with encryption protocol 128-bit (Secure Sockets Layer – SSL).  

3.Pay with Paypal

You can use your Paypal account to pay for your order. By choosing this form of payment you will be directed to Paypal's Online Safe Payments System.

4. Pay by bank transfer to our company’s account

If you wish to pay by bank transfer to our company’s account, you are requested to deposit the amount due for the order to one of our company’s accounts as mentioned below only after you receive our confirmation of order availability and successful registration. You are required to send proof of payment via email to esales@therosae.com within 5 days from the order confirmation for your order to be put on hold. In case you exceed the above time limit, your order will be cancelled. If you deposit by mistake the amount after the above mentioned time limit, please contact our company immediately.

BANK ΙΒΑΝ
Alpha GR2501401770177002002000934
Eurobank GR9602602480000110200854891
Piraeus GR6601715990006599147489693



 

 

 

5. Pay with Masterpass

Masterpass is the new global service for online payments using a digital wallet, providing participating merchants with even higher speed, ease and security in their transactions. If you choose to pay with Masterpass, you will be directed to log in to the digital wallet that you have created with your bank. You will then have to choose your preferred card in order to complete the transaction.

Note that during card payment, no card or other personal information is communicated to our company.

Dispute Resolution 

You are hereby informed that in case any dispute arises from any transaction between us for the settlement of which you have sent us a relevant request in writing but no joint agreement has been reached between us, then you have the possibility to take recourse to the Online Dispute Resolution platform on the internet at the following address  http://ec.europa.eu/odr.